Apps Covered: Bharatcabs (Customer App), Bharatcabs Pilot (Driver App)
Website: www.bharatcabs.com
At Bharatcabs, your privacy is of utmost importance to us. This Privacy Policy outlines how APSR Technologies Private Limited collects, uses, discloses, and protects your information when you use our mobile applications and website. By using Bharatcabs or Bharatcabs Pilot, you agree to the practices described herein.
1. Information We Collect
a. Personal Information
We collect the following personal details:
- Full name
- Mobile number
- OTP (One-Time Password) for verification and login
- Email address
- Profile picture
- Identity verification documents (for drivers, e.g., DL, Aadhaar, PAN)
- Payment details (e.g., UPI ID, bank details for withdrawals)
b. Location Data
- We collect precise location data (GPS) when the app is running in the foreground and background.
- This is essential for trip tracking, driver dispatch, and route optimization.
c. Device Information
- Device model, operating system, IP address, mobile network, app usage logs, crash reports.
d. Usage Data
- Ride history, preferences, ratings, support queries, and transaction records.
2. How We Use Your Information
- To enable and provide transportation services.
- To track trips and ensure rider and driver safety.
- For customer support and communication.
- To personalize the app experience.
- For billing, payments, and refunds.
- For legal, regulatory, and fraud prevention purposes.
- For analytics and performance improvement.
3. Sharing of Information
We may share your information with:
- Drivers or Riders (only essential details like name, contact, pickup/drop location).
- Payment gateways (for secure transactions).
- Third-party service providers (e.g., cloud storage, SMS providers).
- Law enforcement or government authorities if required by law or for dispute resolution.
We do not sell or rent your personal information to third parties.
4. Data Storage and Security
- Your data is stored securely on encrypted servers located in India.
- We implement physical, administrative, and technical safeguards to protect your information.
5. Data Retention and Account Deletion
- We retain your data as long as your account is active or as required to comply with legal obligations.
- Users can request account deletion by emailing us at:
📧 bharatcabs.services@gmail.com - Once we receive and verify your request, your account and associated data will be permanently deleted, unless retention is required by law.
6. User Controls and Permissions
- You can access, update, or delete your personal data through the app.
- You can control location access, notifications, and camera/microphone permissions via your device settings.
7. Children’s Privacy
- Our apps are not intended for children under 18 years.
- We do not knowingly collect personal information from minors.
8. Third-Party Services
- Our apps may contain links to third-party websites or services.
- We are not responsible for their privacy practices. We recommend reading their privacy policies.
9. Your Rights (Under Indian Law)
You have the right to:
- Access your personal data.
- Request correction or deletion.
- Withdraw consent at any time (may affect service functionality).
- Lodge complaints with a data protection authority.
10. Changes to Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised date.
11. Contact Us
If you have any questions or concerns about our privacy practices, please contact:
APSR Technologies Private Limited
Address: Ranchi, Jharkhand, India
Email: Bharatcabs.services@gmail.com
Alternate Email: Princepratap702@gmail.com