Privacy Policy for Bharatcabs Pilot App

Last Updated: 27-10-2024

Introduction
Bharatcabs Pilot is committed to respecting and protecting your privacy. This Privacy Policy explains what data we collect, how we use it, and your rights concerning your information. By using the Bharatcabs Pilot app, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect personal information to provide and improve our services. This includes:

  • Personal Information:
    • Name: To personalize your experience and for identification purposes.
    • Email Address: For account verification, communication, and updates related to your rides.
    • Gender: Optional demographic information to enhance service customization.
    • Birthday: Optional information that may be used for promotional offers.
    • Car Number: Required for identification and verification of your vehicle while providing ride services.
  • Documents for Verification:
    • Aadhar Card: For identity verification.
    • PAN Card: For tax identification and verification.
    • Insurance: To verify the insurance status of your vehicle.
    • Driver’s License: To confirm your eligibility to drive and ensure compliance with local regulations.
  • Location Data: We collect real-time GPS location to connect you with passengers and facilitate ride navigation. This data is only collected while the app is in use.
  • Phone Number and OTP Verification: We collect your phone number to verify your identity and authenticate your account. OTPs are used solely for login verification and security purposes.
  • Gallery Access: We may access your gallery if you choose to upload a profile picture. This access is limited and only used to upload selected images.
  • Device Information: We may collect technical data such as device model, OS version, and network information to optimize app performance and troubleshoot issues.

2. How We Use Your Information

We use the information we collect for several purposes, including:

  • Personal Information: To create and manage your account, communicate with you, and provide tailored experiences.
  • Documents: To verify your identity and ensure compliance with legal and regulatory requirements.
  • Location: To provide accurate pickup and drop-off information and calculate fares.
  • Phone Number and OTP: For account authentication, fraud prevention, Ride Verification from Driver to Rider  and security purposes.
  • Gallery: To allow you to upload a profile picture and personalize your account.
  • Improvement of Services: We analyze app usage data to enhance our services and user experience.

3. Data Sharing and Disclosure

We do not sell or share your personal information with third parties except under the following conditions:

  • Service Providers: We may share data with third-party service providers (e.g., payment processors) only as necessary to provide services to you.
  • Legal Compliance: We may disclose information if required by law, regulation, or court order.
  • Business Transfers: If Bharatcabs is involved in a merger, acquisition, or asset sale, your data may be transferred to the new entity under similar privacy protections.

4. Data Security

We take appropriate security measures to protect your data from unauthorized access, alteration, or disclosure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

5. User Rights and Choices

You have the right to:

  • Access and Update Information: You can view and update your account details directly in the app.
  • Revoke Permissions: You can control app permissions in your device settings. However, restricting certain permissions may limit functionality.
  • Delete Your Account: You can request account deletion through the app settings or by contacting us at [Contact Email].

6. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted here with an updated effective date. Continued use of the app after changes indicates acceptance of the updated policy.

Contact Us
If you have any questions about this Privacy Policy, please contact us at Bharatcabs.services@gmail.com

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